Design Thinking | Voxal Consulting

DESIGN THINKING CRASH COURSE

Skills, Mindsets & How to Apply the Approach to Creating Solutions for Most Challenging Problems

PURPOSE OF THE TRAINING

There are 3 main purposes of this course:

To introduce you with design thinking methodology and to help you understand problems from a ‘human-centric’ perspective
Help you learn how to apply design thinking mindset to products, services, experiences and to your business
Deepen and broaden your design thinking know-how

WHO SHOULD ATTEND?

If one of these applies to you, this training is just for you:

You want to foster your creativity - you believe that everyone is creative in essence and creativity is a way of understanding the world
You crave to learn new ways of thinking & doing business
You want to master design thinking with 2 CCXPs, one of which has a Master Certificate on Customer Focused Product and Service Design from Cornell University

SYLLABUS

With the opening speech by IAN GOLDING

AREAS COVERED IN THE TRAINING

Accelerated learning on understanding problems and creating solutions from a human-centric' perspective
- What is Design Thinking
  - How it Differs from Other Process Improvement Methods
- Design Thinking Mindsets
- The Design Process: Its Phases & Tools
- Experience Design: How to apply design thinking mindset to products, services, experiences and to businesses
Design Thinking Tools and Methods
Inspirational Examples
In-class Activities
Recommended Resources to Deepen your Knowledge on Design Thinking

TRAINERS

Seda Alpkaya, CCXP

Certified Customer Experience Professional (CCXP)
Founder, Voxal Consulting UK
CX leader with company-wide responsibilities for significant results for over 20 years
Customer Focused Product & Service Design and Project Leadership Master Certificate, Cornell University
Companies she led the experience team; Philip Morris Turkey, Turkcell, EWE AG Millenicom, Koç Group
Publications: “User Experience Transformation in Telco Companies: Turkcell Case, Design, User Experience, and Usability. Web, Mobile, and Product Design, 2013

Gökhan Kara, CCXP

First Certified Customer Experience Professional (CCXP) in Turkey
CXPA Board Member
Founder and Leader of CXPA Network of Turkey
The only Turkish professional (CX Impact Awards – 2019, Global CX Thought Leader- 2020) awarded internationally and seen as a Thought Leader.
The only Turkish Chair of Judges at International Customer Experience Awards
Chairman of the first global customer experience awards of Turkey- “Turkey CX Awards- 2021”
Part-time lecturer at MEF University
10+ years’ experience of CX management at 3 different sectors

TRAINING FEE

November 25-26, 2021

74,5 GBP

Special Discount for CXDAY

2 days-training including in-class activities, design thinking tools & methods and recommended resources to deepen your knowledge and understanding on design thinking

Valid between 5-31 October

149 GBP

After October 31st

2 days-training including in-class activities, design thinking tools & methods and recommended resources to deepen your knowledge and understanding on design thinking

* Please send an e-mail to voxal@voxal.co.uk to get an offer for closed group trainings.