DESIGN THINKING CRASH COURSE

Skills, Mindsets & How to Apply the Approach to Creating Solutions for Most Challenging Problems

PURPOSE OF THE TRAINING

There are 3 main purposes of this course:

  • To introduce you with design thinking methodology and to help you understand problems from a ‘human-centric’ perspective

  • Help you learn how to apply design thinking mindset to products, services, experiences and to your business

  • Deepen and broaden your design thinking know-how

WHO SHOULD ATTEND?

If one of these applies to you, this training is just for you:

 

  • You want to foster your creativity - you believe that everyone is creative in essence and creativity is a way of understanding the world

  • You crave to learn new ways of thinking & doing business

  • You want to master design thinking with 2 CCXPs, one of which has a Master Certificate on Customer Focused Product and Service Design from Cornell University

With the opening speech by IAN GOLDING

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AREAS COVERED IN THE TRAINING
  • Accelerated learning on understanding problems and creating solutions from a human-centric' perspective

    • What is Design Thinking

      • How it Differs from Other Process Improvement Methods

    • Design Thinking Mindsets

    • The Design Process: Its Phases & Tools

    • Experience Design: How to apply design thinking mindset to products, services, experiences and to businesses

  • Design Thinking Tools and Methods

  • Inspirational Examples

  • In-class Activities

  • Recommended Resources to Deepen your Knowledge on Design Thinking

 

Business Meeting

TRAINERS

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Seda Alpkaya, CCXP

  • Certified Customer Experience Professional (CCXP)

  • Founder, Voxal Consulting UK

  • CX leader with company-wide responsibilities for significant results for over 20 years

  • Customer Focused Product & Service Design and Project Leadership Master Certificate, Cornell University

  • Companies she led the experience team; Philip Morris Turkey, Turkcell, EWE AG Millenicom, Koç Group

  • Publications: “User Experience Transformation in Telco Companies: Turkcell Case, Design, User Experience, and Usability. Web, Mobile, and Product Design, 2013

  • LinkedIn

Gökhan Kara, CCXP

  • First  Certified Customer Experience Professional (CCXP) in Turkey

  • CXPA Board Member

  • Founder and Leader of CXPA Network of Turkey

  • The only Turkish professional (CX Impact Awards – 2019, Global CX Thought Leader- 2020) awarded internationally and seen as a Thought Leader.

  • The only Turkish Chair of Judges at International Customer Experience Awards

  • Chairman of the first global customer experience awards of Turkey- “Turkey CX Awards- 2021”

  • Part-time lecturer at MEF University

  • 10+ years’ experience of CX management at 3 different sectors

  • LinkedIn

 TRAINING FEE 

Taking Notes

November 25-26, 2021

74,5 GBP

Special Discount for CXDAY

2 days-training including in-class activities, design thinking tools & methods and recommended resources to deepen your knowledge and understanding on design thinking

Valid between 5-31 October

149 GBP

After October 31st

2 days-training including in-class activities, design thinking tools & methods and recommended resources to deepen your knowledge and understanding on design thinking

* Please send an e-mail to voxal@voxal.co.uk to get an offer for closed group trainings.

Thank you for your registration! We will contact you as soon as possible!