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CX Masterclass & CCXP Exam Preparation

Designed and delivered by 2 CCXP’s!

Purpose of the Training

There are 2 main purposes of this unique training:

  • As a Masterclass: To master the 6 pillars of Customer Experience, deepen and broaden your CX know-how.

  • As a CCXP Exam Candidate: To get ready for the CCXP Certification Exam provided by CXPA (Customer Experience Professionals Association) and to become one of those 1.300 exclusive people around the world who earned this unique certificate.

Who should attend?

If one of these applies to you, this training is just for you:

  • You want to master the 6 pillars of CX with 2 CCXPs, deepen and broaden your CX know-how.

  • You want to earn the CCXP credential and consider applying/or already applied to CXPA to become a CCXP.

  • You have a bachelor’s degree plus three years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.

  • You do not have a bachelor’s degree but have five years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.

This training is NOT suitable for entry level CX Professionals.

29 May 2024 
10 June 2024 

The training content and methods used are based on the Instructors’ works in the CX industry over the past 2 decades, plus their years of experimentation of real-life practices in CX area.

About the CCXP Exam

From the CCXP website:

The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well-positioned to grant the CCXP as a recognized, admired independent professional credential.


For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential.

For the industry and employers, the CCXP program encompasses a core set of CX competence areas and ensures that certified professionals possess a manager-level mastery of standardized disciplines.

The benefits of becoming a CCXP include:

  • Validates credibility and expertise.

  • Provides a framework for advancement.

  • Increases marketability.

  • Demonstrates commitment to continuous improvement.

Areas Covered in the Training
  • Accelerated learning on 6 core competencies of Customer Experience:
    • CX Strategy
    • VoC, Customer Insight and Understanding
    • Experience Design, Improvement, and Innovation
    • Organizational Adoption and Accountability
    • Customer-Centric Culture
    • Metrics, Measurement and ROI
  • Up to date mock-up exam simulation and answers
  • Tips and tricks for the exam
  • Recommended Resources to deepen your knowledge and for exam preparation.

Seda Alpkaya, CCXP

  • Certified Customer Experience Professional (CCXP)

  • Founder, Voxal Consulting UK

  • CX leader with company-wide responsibilities for significant results for over 20 years

  • Customer Focused Product & Service Design and Project Leadership Master Certificate, Cornell University

  • Companies she led the experience team; Philip Morris Turkey, Turkcell, EWE AG Millenicom, Koç Group

  • Chair of Judges at International Customer Experience Awards

  • Publications: “User Experience Transformation in Telco Companies: Turkcell Case, Design, User Experience, and Usability. Web, Mobile, and Product Design, 2013


Gökhan Kara, CCXP

  • First Certified Customer Experience Professional (CCXP) in Turkey

  • CXPA Board Member

  • Founder and Leader of CXPA Network of Turkey

  • The only Turkish professional (CX Impact Awards – 2019, Global CX Thought Leader- 2020, Top CX Influencer-2022) awarded internationally and seen as a Thought Leader.

  • Chair of Judges at International Customer Experience Awards

  • Chairman of the first global customer experience awards of Turkey- “Turkey CX Awards”

  • Part-time lecturer at MEF University

  • 10+ years’ experience of CX management at 3 different sectors

Training Fee

Early Bird fee till May 17th

299 GBP

After May 17th

349 GBP

*Please send an e-mail to to get an offer for closed group trainings.

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