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Trainings

Our trainings are designed and delivered for you by 2 CCXP for the first time in Turkey.

Founder
Voxal Consulting

Seda Alpkaya, CCXP

Global CX Thought Leader & Influencer

Gökhan Kara, CCXP

Our Trainings

If one of these applies to you, this training is just for you:

  • You want to master the 6 pillars of CX with 2 CCXPs, deepen and broaden your CX know-how.

  • You want to earn the CCXP credential and consider applying/or already applied to CXPA to become a CCXP.

  • You have a bachelor’s degree plus three years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.

  • You do not have a bachelor’s degree but have five years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.

  • This training is NOT suitable for entry level CX Professionals.

If any of the following describes you, this training is a perfect fit:

  • You are eager to explore the intersection of Customer Experience with Design Thinking, Employee Experience, User Experience, Behavioral Economics, Agile, and AI, and wish to integrate these disciplines into a cohesive CX strategy.

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  • You are passionate about enhancing your skills in creating a customer-centric culture and want to understand how employee experience and customer experience can be aligned for maximum impact.

  • You are interested in advancing your knowledge on how emerging technologies and methodologies, such as AI and Agile, can revolutionize Customer Experience practices.

  • You are looking to apply innovative approaches and best practices from various fields to improve customer interactions and experiences within your organization or projects.

Our other trainings will be published soon :)

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