Trainings
Our trainings are designed and delivered for you by 2 CCXP for the first time in Turkey.
Founder
Voxal Consulting
Seda Alpkaya, CCXP
Global CX Thought Leader & Influencer
Gökhan Kara, CCXP
Our Trainings
If one of these applies to you, this training is just for you:
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You want to master the 6 pillars of CX with 2 CCXPs, deepen and broaden your CX know-how.
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You want to earn the CCXP credential and consider applying/or already applied to CXPA to become a CCXP.
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You have a bachelor’s degree plus three years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.
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You do not have a bachelor’s degree but have five years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.
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This training is NOT suitable for entry level CX Professionals.
If any of the following describes you, this training is a perfect fit:
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You are eager to explore the intersection of Customer Experience with Design Thinking, Employee Experience, User Experience, Behavioral Economics, Agile, and AI, and wish to integrate these disciplines into a cohesive CX strategy.
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You are passionate about enhancing your skills in creating a customer-centric culture and want to understand how employee experience and customer experience can be aligned for maximum impact.
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You are interested in advancing your knowledge on how emerging technologies and methodologies, such as AI and Agile, can revolutionize Customer Experience practices.
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You are looking to apply innovative approaches and best practices from various fields to improve customer interactions and experiences within your organization or projects.