TRAININGS 

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Training language can be Turkish or English

CX MASTERCLASS & CCXP EXAM PREPARATION

If one of these applies to you, this training is just for you:

  • You want to master the 6 pillars of CX with 2 CCXPs, deepen and broaden your CX know-how.

  • You want to earn the CCXP credential and consider applying/or already applied to CXPA to become a CCXP.

  • You have a bachelor’s degree plus three years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.

  • You do not have a bachelor’s degree but have five years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.

  • This training is NOT suitable for entry level CX Professionals.

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Training language can be Turkish or English

DESIGN THINKING CRASH COURSE

​If one of these applies to you, this training is just for you:​

  • You want to master design thinking with 2 CCXPs, one of which has a Master Certificate on Customer Focused Product and Service Design from Cornell University

  • •You want to foster your creativity - you believe that everyone is creative in essence and creativity is a way of understanding the world

  • •You crave to learn new ways of thinking & doing business

  • •You want to deepen and broaden your design thinking know-how

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AUDIENCE-FOCUSED PRESENTATİON DESIGN

Anyone;

  • who works in a corporate company,

  • who regularly conveys his idea/work/project to his manager, teammates, and senior management, 

  • who wants to convince the people to whom he/she conveys his/her message by giving his/her message in the fastest, clearest and most understandable way,

can attend this training, regardless of their field or department.

Training language is Turkish 

cx training

CUSTOMER EXPERIENCE MANAGEMENT TRAINING

  • If you want to specialize in customer experience with CCXP, deepen and expand your CX technical knowledge,2

  • If you are curious about the best practices of customer experience in Turkey and around the world,

  • If you want to know how to measure the customer experience and how metrics can be converted into actions,

  • If you want to learn how to listen to customers' voices effectively and how to obtain insights,

  • If you are wondering how to create an emotional experience not only to meet customer expectations and needs, but to overcome them,

  • If you want to learn how complaint management should be handled and service compensation methods

Training language can be Turkish or English

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