TRAININGS
Training language can be Turkish or English
CX MASTERCLASS & CCXP EXAM PREPARATION
If one of these applies to you, this training is just for you:
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You want to master the 6 pillars of CX with 2 CCXPs, deepen and broaden your CX know-how.
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You want to earn the CCXP credential and consider applying/or already applied to CXPA to become a CCXP.
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You have a bachelor’s degree plus three years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.
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You do not have a bachelor’s degree but have five years of direct, full-time experience as a practitioner in the fields of CX, customer service, process management and related fields.
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This training is NOT suitable for entry level CX Professionals.
Training language can be Turkish or English
DESIGN THINKING CRASH COURSE
If one of these applies to you, this training is just for you:
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You want to master design thinking with 2 CCXPs, one of which has a Master Certificate on Customer Focused Product and Service Design from Cornell University
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•You want to foster your creativity - you believe that everyone is creative in essence and creativity is a way of understanding the world
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•You crave to learn new ways of thinking & doing business
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•You want to deepen and broaden your design thinking know-how
AUDIENCE-FOCUSED PRESENTATİON DESIGN
Anyone;
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who works in a corporate company,
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who regularly conveys his idea/work/project to his manager, teammates, and senior management,
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who wants to convince the people to whom he/she conveys his/her message by giving his/her message in the fastest, clearest and most understandable way,
can attend this training, regardless of their field or department.
Training language is Turkish
CUSTOMER EXPERIENCE MANAGEMENT TRAINING
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If you want to specialize in customer experience with CCXP, deepen and expand your CX technical knowledge,2
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If you are curious about the best practices of customer experience in Turkey and around the world,
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If you want to know how to measure the customer experience and how metrics can be converted into actions,
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If you want to learn how to listen to customers' voices effectively and how to obtain insights,
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If you are wondering how to create an emotional experience not only to meet customer expectations and needs, but to overcome them,
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If you want to learn how complaint management should be handled and service compensation methods
Training language can be Turkish or English